Updated Resort Policies


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Updated Resort Policies

Added: Jan 18, 2021
Category: General

OUR RESORT POLICIES 


We strive to provide our guests with an exceptionally tailored, clean, safe, and friendly resort experience. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our guest, and upon your check-in, you are agreeing to all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between The Point at Petite Calivigny Private Residence Club (The Point) and the guest. Our Hotel Policy/House Rules may change from time to time.

 

RESERVATION POLICY

Check-In / Check-Out

Upon check-in an authorization will be placed on your debit/credit card for a security deposit of $2,500 due upon arrival at the property and any additional services that may be requested at check-in. Cash payment is only accepted at check-out.

 

Check-in time is between 2:00pm and 8:00pm

Check-out time: 12:00pm / midday

 

Early check-ins are not guaranteed however, the front office attendant or owner’s representative will try to accommodate the guests actual arrival and departure times where possible.

 

If changes are made to reservations after booking, rates are subject to change and are based upon availability.

 

Late check-out policy:

-       Late check-out is subject to room availability

-       After 17:00 check-out: 100% room rate surcharge

 

Deposits & Guarantees

All accommodations must be paid in full prior to guest arrival unless where booked under 24hrs or guest is a walk-in customer. A major credit card is required at the time of booking to guarantee the room and secure the reservation period.

 

 Cancellations & Early Departures

 All cancellations must be received in writing and confirmed. In the event a client cancels a reservation, or the Owner / Managing Agent have to cancel a reservation due to non-payment  of the balance due within the time allowed before arrival, cancellation charges will be applied as follows:

 

More than 90 days (12 weeks) prior to arrival date: 100% of the rental amount will be returned

90 – 30 days (12 - 4 weeks) prior to the arrival date: 50% of rental amount will be returned

Less than 30 days (4 weeks), no shows or early departures: the client will forfeit 100% of the rental amount

 

For bookings made less than 60 days prior to arrival, 100% of the total is due at booking.

 

During Christmas / New Year period and special periods, the guest will be required to pay a non-refundable deposit of 30% of the total amount. The balance (70%) must be paid no later than 60 days prior to arrival. For bookings made less than 60 days prior to arrival, 100% of the total is due at booking.

 

Early Departure

Should your plans change, and you must depart the hotel earlier than your reserved departure date, please contact reception or your booking manager.

We are unable to offer refunds for early departures.  Due to cancellation policy, full payment is due before arrival.  Any refund will be less bank and or credit card charges including bank rates of exchange.


Credit / Debit Card Policy

Debit and credit cards will be authorized at check-in for the amount of your stay plus a security deposit and to cover incidentals.The Authorization will hold the funds until up to 14 days    after checkout, at which time the amount actually incurred during the stay will be charged. The hotel will check the residence for damages and a report and invoice will be submitted to      the guest. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or             charges. The Point reserves the right to pre authorize your credit card upon check-in.

 

Complaints or Comments:

We take guest satisfaction very seriously. Any complaint or comment regarding your stay should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately. Issues which cannot be resolved at the time should be notified in writing to:

 

The Manager,

The Point at Petite Calivigny Private Residence Club,

1 Welcome Road

P.O. Box 3222

St. George

Grenada, W.I. 

 

Rates

All rates are quoted in US currency inclusive of tax. Rates may increase without notice. Rates as advertised on The Point Resort website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.

 

 

Right to Refuse Service

The Point Resort is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that including those that violate state laws. The Point has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our resort or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by Grenada Law and the owners for the operation and management of the Resort. The Point will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the resort for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The Point Resort for the operation and management of our hotel.

 

DAMAGE POLICY 

Damage and / Theft of Resort Property:

You are liable for any damage caused (whether by the deliberant, negligence, or reckless act) to the suite(s), resort premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Point reserves the right to retain your credit card and/or debit card details as presented at registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Point as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Resort property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

 

Damage Discovered After Check-Out:

Guest suites found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a $2,000.00 maintenance deep cleaning fee, administration fee and/or third-party fees.

 

Damage to Room:

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, robes, art-work, dishes, etc. will be charged at 130% of full and new replacement value plus any shipping, handling charges, duties and taxes. Any damage to resort property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

 

Damage to Mattress and Bedding:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

 

Damage or Tampering with Fire Detection Systems / Fire-Fighting Equipment:

The Point reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the resort due to their actions and will be evicted from the resort.

 

Depending on the severity of the guest’s actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.


SAFETY POLICY

Candles & Incense

The burning of candles and incense are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds. A $300USD cleaning fee will be charged to any guest who violates this policy.

 

Firearms and Weapons

The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, visitors, contractors, staff, and owners, and pertains to the presence of firearms and weapons on resort premises. The Point recognizes that guests, visitors and owners may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises.

 

Guests and visitors who fail to abide by our policy may be asked to leave the resort premises, and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, or international federal law, are exempt from this policy. Owners who are legally licensed to carry a firearm must inform the resort office and the firearm must be kept in the locked safe provided in suite. It is our policy to promptly turn over any firearms left on the property to the police if we are unable to contact the owner.

 

Illness & Epidemics

The Point Resort reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff or your Lifestyle Director. In the case of serious illness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances and based on the nature of the illness.

 

Infestation

The cleanliness of our suites and villas is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

 

Enforcement

All staff are trained and required to respond to potential violations of our Resort Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Point Resort for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $300USD cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

  

FIRE SAFETY POLICY

 

Lighting and Electrical Appliances

Please be aware that it is dangerous to cover lamps or other electrical appliances. This might cause overheating and start a fire. Therefore, it is not allowed to cover lamps, tv’s and other appliances… using towels, wigs, clothing or any other items.

 

Fire Detection

The Resort is fully equipped with smoke detectors, fire safety information in Guest Suite Handbook, and emergency evacuation plans on the door of each guest room. Guests are encouraged to read their Handbooks to ensure familiarity with house rules and other policies.

 

ALCOHOL POLICY

Registered guests of legal age (18) who choose to bring their own alcoholic beverages must consume those in their suite or at the pool area in plastic wares provided in suite. Alcohol is not allowed in public areas such as the hallways, gym, etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sell alcohol is restricted to those 18 years old or older (valid photo identification required) and can only be consumed at that event venue.

 

LOST & FOUND POLICY

The Point Resort assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. We encourage guests to use the security safe provided in-suite to store important documents and valuables. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

 

Found Items

The Point Resort is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.

 

Returns

We would be happy to return your lost item(s) to you by Post, UPS or Fed-Ex deliveries. Your credit card will be charged packaging and postage, plus a handling fee. A separate receipt will be mailed to you. The Point is not responsible for any item lost or misdirected during shipment by the Postal Service.


CODE OF CONDUCT

 

Suites / Villas 

It is not allowed to move or to remove furniture. Not in the room, from the suite, or between suites. It is also not allowed to move or remove the decorations or electrical appliances or use them for personal purposes other than for which they are intended. Our staff will put everything back in its original place, and any damages will be charged on your credit card.

 

Children

Well behaved children of all ages are welcomed at The Point. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest suites or allow them to roam the room property unsupervised. Children must be supervised at the pools and beach as there are no lifeguards on duty.

 

Quiet Hours

Quiet hours are from 10:00p.m. to 8a.m. If you become aware of a disruptive guest, please contact Front Desk staff or security immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls or lobby.

 

Visitors

No visitors after 11:00 p.m. Visitors must be registered with the security prior to their arrival in order for access to be granted to the property. Visitors must notify Security or Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Photo identification may be requested as proof of identity. Visitors are not allowed to use guest amenities including gym or non-motorised water sports facilities. As a registered guest, you are responsible for your visitor at all times.

 

Do Not Disturb & Access to Rooms

To provide all of our guests with an exceptionally clean and safe hotel experience, we reserve the right to enter your guest room for reasonable purposes, such as for housekeeping, maintenance, to verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules.

 

Resort staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist. Please contact your Lifestyle Director or Front Desk if you are a “Day Sleeper” or you are staying in the room due to illness. Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency, suspected illegal activity taking place, disturbing other guests, or damage being done to resort property. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. The Point reserves the right to clean and check guest suites every two days without exception.

 

Dogs Not Allowed – Limited Pet Policy

Dogs are not allowed in the resort unless with written permission from Resort Management and with payment of a Pet Security Deposit of $3,000USD. Only select suites are allowed for pet stay and is subject to availability. Allowed dogs are required to be 15lbs or less. Dogs are to be leashed when walking around the property and are not allowed in common areas such as the pool or gym. Guests will be held liable for their pets and are required to pick up their pet excrements and dispose of them appropriately. Disposal bins are located at several locations around the resort. In case of violation, we reserve the right to charge a surcharge of $300USD. You will also be asked to remove your pet from the resort. Of course, assistance dogs are welcome to our entire property at no surcharge however, the security deposit must be paid and rules for leashing, etc must be followed.


No In-room Party

The Point enforces a No In-Room Party Policy to ensure we can maintain our wellness atmosphere and protect the resort and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated without written permission from resort management. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 11:00 P.M. If found with more “people” not listed on the Guest Registration Form after 11:00 P.M. the guest account will be charged $100 per additional person per night (suite) and $150USD per night (villa). If the number of guests is more than the occupancy limit of the suite or villa, this will be considered a party. One polite request will be given to the registered guest for additional guests to leave the suite immediately. If not adhered to the registered guest and his / her visitors will be ordered to vacate the premises without refund.

 

Breakfast

Breakfast is served daily and must be ordered 24-hrs in advance. Visitors may join a registered guest for breakfast which must be ordered the day prior. Visitors are required to pay the fee of breakfast or it will be charged to the registered guest’s account.

 

Parking at Own Risk

Each suite is allowed one outdoor parking space and two (Garage and 1 Outdoor) for the villas. All vehicle(s) must be listed on the registration at check-in. All vehicles are parked at the risk of the owner. The Point shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the resort property. If a vehicle is left in the resort parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs are permitted on resort premises. Extra charges apply.

 

Housekeeping / Room Inspection

Housekeeping is provided daily between the hours of 8 a.m.- 4 p.m. Housekeeping may start as early as 6 a.m. during high season. Smoking is only permitted on suite balconies and outdoors but not in common areas. Suites are cleaned and inspected daily and a detailed log is maintained on each room and linen. Suites and Villas are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room or brought a prohibited item into our facility, you will be fined for deep cleaning services, and may even be evicted from the resort premises without any refund.

 

Linen Changing

Your comfort is very important to us. At The Point we strive to lessen our impact on the environment. Our Green Policy helps us to conserve electricity and water and reduce our carbon footprint on the environment. We ask our guests to join us in our conservation efforts by reducing how often linens are changed.

 

For guests staying multiples nights, bed linen is changed on a rotation schedule every two days. Used towels are exchanged for fresh towels every two days unless requested for daily changing. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact your Lifestyle Director or Front Desk staff if you have any additional questions or concerns.

 

GREEN POLICY

At The Point we strive to responsibly lesson our impact on the environment. We kindly ask that you support our ‘green’ efforts by:

·       Turning the lights, televisions and ACs off when leaving the room.

·       Turn off taps.

·       Take advantage of the natural breezes.

·       Turn off AC units when a window or door is open.

·       Hang up towels if you wish to reuse them; place on floor if you would like them changed.

·       Our policy is to ensure our guests have a comfortable stay. Therefore, bed linens will be changed twice per week or more often if necessary.

 

Special Requests

We will make every effort to honor special requests upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of some items cannot be guaranteed in advance of your stay.



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